@Douglas Thomas Could you please go to Settings>About Device>Bulid Number, and provide version information to us.  

@CLM Did you follow the first step? If you still can find the amplifier,please take a video demonstrating how you accessed the above settings,so that we could better conirm.

I'm having trouble with my Bluetooth connection. At first it was just dropping out during calls. 2 days ago it took a very long time to connect at all. Today, my phone does not detect any Bluetooth...

@Matt Coneybeare Hi Matt,please check your email,we just send the file to  you.

@Roadanvi Support just changed both the car interior fuse and behind the head unit fuse (which sparked indicating there in power) , disconnected and reconnect all wires, and disconnected and reconn...

@Roadanvi Support do not see the car info app but was able to get to the amp settings, was on analog so I tried digital and still no rear speakers, could I have missed or have a poor connection on ...

@Roadanvi Support made it to green screen and followed all directions, from the update to clear memory and all that. Now the system won't power on at all no matter what I do. Checked fuse , checked...

No it did not work. My settings were already like that

@CLM  Settings>Car Settings>Factory Settings(0000)>Can Settings>Modify>Simple>Toyota And please go to the Car info app to adjust the factory amplifier.

@Naresh   X12d(20250725) https://www.dropbox.com/scl/fi/iqa7i3skojavg2b3jb2ji/ZQ_A107-12_C58_HA11_U459-EN-D_2025-07-25-1450.zip?rlkey=25cm7nqd19pqdraz83w79zvtd&dl=0 Fo...

This is what I see per your instructions, i also see QR codes under device info, does this give you the needed info?

@Roadanvi Support Sure no problem 

@Naresh Could you please go to Settings>About Device>Bulid Number, and provide version information to us.

@CLM Could you please go to Settings>About Device>Bulid Number, and provide version information to us.

@CLM Dear customer. Please check your email message,we just send a update file to your email.

Bluetooth is keeping's reconnecting or looses connection for 2 secs and ends up with a lag. I have tried resetting the device, making sure there is no update on both the radio and phone. Checked t...

On my just installed X12 in my 17 RAV4 I don't have rear speakers, car does have the factory amp. If I go to balance/ fade and fade to rear all sound is lost. Where do I start to correct this? Coul...

@CLM I'm sorry for not thinking this through more carefully.please go setting>About>Canbus version,and take a pic of showing this CANBUS version:

@Roadanvi Support is there any other location to find that info, as I would have to pull the unit back out of the dash